EDP Distribuição


As an operator and concessionaire of electricity distribution networks, EDP Distribuição is responsible for the processing of personal data that it obtains in the performance of its functions, in strict respect for the privacy of data subjects, Ensuring the protection and security of your personal data.

In this sense, the data subject is informed about how EDP distribution collects, treats and protects the personal data provided to it by using the functionalities of this application  ("user").

The user must carefully read this privacy policy, which was drafted in a clear and simple way, to facilitate his/her understanding and decide freely and voluntarily whether to provide his/her data to EDP Distribuição.

The user guarantees to be over 18 years of age and that the data communicated are true, accurate, complete and current, being responsible for any damage or loss, direct or indirect, which may arise as a consequence of the breach of this obligation. If the data communicated belongs to a third party, you will ensure that you have informed that third party of the conditions set out in this document and that you have obtained your authorization to provide your data to EDP Distribuição for the purposes indicated.

1. Scope and liability

This privacy policy applies to all personal data collected by EDP Distribuição through its online platforms.
You can contact EDP Distribuição on issues related to this privacy policy, through official contacts published on the EDP Distribuição website or at any EDP Distribuição store. 

2. Treatment purposes and Legal basis

The personal data obtained will be treated by EDP Distribuição confidentially and used solely for compliance with legal obligations or arising from the legitimate interests of EDP Distribuição, with the proper safeguarding of the rights and Fundamental freedoms of the user in the context of the following treatment purposes:
Reading and making data available;
Invoicing and debt management; 
Customer service and complaint handling; 
Anomalies of consumption.

3. Data communication

The personal data collected may be transmitted to subcontracted entities in order to carry out any activities included in the initiative of the application and only during the period necessary for the pursuit of the collection purposes, subjecting the Same to confidentiality, confidentiality and treatment safety obligations arising from this policy, making sure that all its employees, service providers and suppliers are aware of being obliged to secrecy. 

4. International data transfer 

EDP Distribuição will carry out the processing of user data fully in the territory of the European Economic Area, so it does not provide for any international transfer of data.

5. Shelf-term

Personal data shall be processed only during the period strictly necessary for the pursuit of the collection purposes, in the following terms:
Reading and making available data, retained for a maximum period of 10 years;
Invoicing and debt management, retained for a maximum period of 10 years;
Customer service and complaint handling, retained for the maximum period of 5 years;
Anomalies of consumption, retained for a maximum period of 10 years. 

6. Mandatory character of the requested data

The data that, in the forms provided by EDP Distribuição through its online platforms, are identified with an asterisk (*), will be mandatory to fulfill the contractual or legally established purpose. 
As such, if the user does not provide the same, EDP Distribuição will not be able to meet this request.

7. User Rights

Under applicable law, the data subject, user, right of access, rectification and updating of his/her personal data, as well as the right to oppose treatment, portability and forgetfulness, is guaranteed.

The exercise of these rights is conditional on possible compatibility with the fulfillment of the stated purposes and with the legal obligations of maintaining and preserving the data. 
 For the exercise of the rights referred, the data subject shall direct a written request to EDP Distribuição, through the official contacts published on the site of EDP Distribuição or in any store of EDP Distribuição.  In any case, you are informed that, if you consider that EDP Distribuição infringes the rights you have under applicable data protection legislation, you may file a complaint before the National Commission for the Protection of Data, supervisory authority, using the contacts made available by this entity for this purpose.

8. Security measures

EDP Distribuição undertakes to develop its best efforts to implement appropriate technical and organisational measures to protect users ' personal data against unauthorized access. For this purpose it uses security systems, rules and other procedures to prevent its destruction, accidental, or unlawful, accidental loss, alteration, dissemination or unauthorised access.

Despite the efforts of EDP Distribuição to protect your personal data, as these are collected through an open network  the Internet  may circulate in the network without security conditions, at the risk of being seen and used by Unauthorized third parties. 

9. Automated decisions

EDP Distribuição does not adopt automated decisions based on the processing of user data.

10. Measures to protect personal data 

EDP Distribuição applies several appropriate technical and organisational measures to protect users ' personal data, including [referring to measures used, for example, "Use of secure servers, firewalls, encryption of data from Applications and communications].

11. Cookie Policy

Cookies are small pieces of information that are issued to your equipment or mobile device when you visit a website ("site"). Cookies are sent back to the source site on each subsequent visit or to another site that recognizes that cookie. 

Cookies are useful because they allow a website to recognize a user's device, allowing them to navigate efficiently between pages, which will remember their preferences by improving the user experience in general. 

Some of the cookies issued by the WEB server only last the web session and expire when you close the browser. 

Other cookies are used to remember you when you return to a site and have a longer period of time. 

Most Web browsers automatically accept cookies. You can change your browser settings to avoid or notify each time a cookie is set. 

You can get more information about cookies, including how to see which cookies have been set on your device and how to manage and delete them using different types of browsers, at: www.allaboutcookies.org. 

The ability to enable, disable or delete cookies can also be completed at the Web browser level. To do this, follow the instructions provided by your browser (usually located within the "Help", "tools", or "edit" options). Disabling a cookie or a category of cookies does not erase the browser cookie, so you will need to do it manually in the browser. 

By blocking or deleting the cookies used by EDP Distribuição, you may not be able to make the most of the features of the site.

12. Data Protection officer

For any question relating to the general Data Protection regulation, you may contact the data Protection officer at the following email address: dpo.pt@edp.pt.



The text, information and other data published on this website and through links to other sites on the Internet have exclusively an informational intent and do not assume any character of offer.

EDP Distribuição assumes no responsibility for any errors or omissions of any kind, which cause any kind of direct or indirect damage resulting from the reading and use of the information published herein or any content included in site, or resulting from access to or use of content entered on other sites.