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Equipamentos avariados?
There was an incident in my house and I had broken equipment. What should I do?

To do so, you can report the situation to us through the following Damage Reporting form, identifying the affected Delivery Point Code (CPE), stating the date and time of the occurrence as well as the description of the equipment that has failed.

If the electrical incident was the cause of the losses, EDP Distribuição assumes its regularization. We will reply to you within 15 business days.

If you need to repair or replace equipment before receiving our response:
1. the equipment has repair
Save the repair invoice. If we compensate him we'll need her

2. the equipment cannot be repaired and you must buy a new one
If we compensate you, you will need to:
- an accredited technician passes a statement that the equipment is not repairable;
- store damaged equipment so that we can check it;
- keep the purchase invoice of the new equipment;
- new equipment has the same or equivalent characteristics as the damaged one.

3. To buy new equipment you can:
- Take advantage of the partnership we have with UON Consulting, which allows you to have advantageous conditions. To learn more, email platform.quipamentos@uongroup.com or call 210 328 821.
- buy it from a store of your choice. If we indemnify you, the amount of such indemnity cannot be higher than that practiced by UON Consulting.

I filed a damage claim on equipment and now I find that I have more broken equipment after all. What should I do?

In order for us to be able to more quickly associate this information with what you previously sent, please note that you have already reported the situation and are only supplementing the information you submitted.

Complement the information previously submitted through the Loss Reporting form, identifying the affected Delivery Point Code (CPE), stating the date and time of the occurrence as well as the description of the equipment that has been damaged.

Alternatively you can call 808 100 100 (weekdays from 8am - 10pm | local call cost).

Following the interruption of the power supply, my electrical equipment was damaged. How should I complain?

In principle, power outages do not cause damage to equipment.

However, if you wish to report the situation to us, you may do so through the Loss Reporting form, identifying the affected Delivery Point Code (CPE), stating the date and time of the occurrence as well as the description of the equipment that has failed.

We will reply to you within 15 business days.

If you need to repair or replace equipment before receiving our response:

1. If it appears that the equipment can still be repaired
If you decide to repair the equipment before receiving our response, please keep the repair invoice. If we compensate him we'll need her

2. If the equipment cannot be repaired and you have to buy a new one
If we compensate you, you will need to:
- an accredited technician passes a statement that the equipment is not repairable;
- store damaged equipment so that we can check it;
- keep the purchase invoice of the new equipment;
- new equipment has the same or equivalent characteristics as the damaged one.

3. To buy new equipment you can:
- Take advantage of the partnership we have with UON Consulting, which allows you to have advantageous conditions. To learn more, email platform.quipamentos@uongroup.com or call 210 328 821.
- buy it from a store of your choice. If we indemnify you, the amount of such indemnity cannot be higher than that practiced by UON Consulting.