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Electric power systems integrate an "infinite network", aggregating the production, transportation and distribution of electricity. This means that the quality of service depends not only on how our networks are operated, but also on potential incidents in the electrical installations and the way our customers make use of this operation

Therefore, and in accordance with the legislation in force, all customers powered through a private transformer sub-station must have a technician responsible for the operation of the electrical installations.

Campaign

“Service Quality Belongs to All”

Learn about the initiative to raise awareness of the maintenance of customer transformation sub-stations, promoted by the Energy Services Regulatory Authority (ERSE), which aims to raise awareness of the sharing of responsibility for technical issues related to service quality.