Individual Customers
Account

Sign-in to your account, check your reading history and centralise all your information in one place.


 

Even though the commercial relationship has been established with the suppliers, it is us - as distribution grid operators - who deliver the energy to your home. We value a close relationship with our Customers. You can count with all our energy.

Customers with special needs

We ensure a close relationship with all Customers with special needs.

EDP Distribuição App

Download the EDP Distribuição App to send meter readings, report power failures or find the closest Store or Agent.

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Call recording

We were granted permission by the Portuguese Data Protection Authority (Authorisation no.229/2009) to make a random recording of calls made by Customers, users or other stakeholders in our services. The purpose of this recording is the internal monitoring of the service and information provided and the obtaining of quality certificates.

If you wish to access, correct and/or delete information, you may do so in person, by phone, e-mail or by filling in a form obtained from EDP Soluções Comerciais. The shelf-life of recordings is no longer than six months.
If Customers, users or other stakeholders in EDP services do not agree to the recording of their call, they should use other alternative means of contact such as Internet, e-mail, post, as well as EDP stores and agents.

Stores and Agents

We have several communication channels at your disposal. For assistance in-person, find the store or agent closest to you.

Contactos Agendar Loja

Power in figures

Monitor the evolution of national energy data

EDP Distribuição makes available a daily updated site with production and energy consumption data in Portugal.

Contacts
Informacoes
Technical support
808 100 100
8h-22h | working days
Local call cost +351 210 016 336| Business Support Line for Customers Abroad
Comunicacao Avarias
Power Cuts
800 506 506
24 Hours | toll-free
Leitura contador
Meter Reading
800 507 507
24 Hours | toll-free