Documentation
The commitment to the quality of service we provide

2017 Quality of Service Report

The Quality of Service Report is an annual publication that seeks to characterise EDP Distribuição performance in terms of service quality (PT version).

Electricity Sector Quality of Service Regulation

This Regulation lays down the technical and commercial service quality obligations applicable to the National Electricity System and the National Natural Gas System (PT version).
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Electricity Quality Manual

The Electricity Quality Manual, drawn up by EDP Distribuição in collaboration with the Institute of Systems and Robotics of the University of Coimbra, intends to raise awareness about the issue of electricity quality (PT version).
Relatórios da Qualidade de Serviço
Feb 2019
Relatório da Qualidade de Serviço 2017
Mar 2017
Relatório da Qualidade de Serviço 2016
Mar 2016
Relatório da Qualidade de Serviço 2015
Jan 2015
Relatório da Qualidade de Serviço 2014